Shipping policy
Free, insured, tracked shipping
Shipping is free on every painting to any address in the United States. Every parcel is insured for its full value and tracked from the studio to your door.
How long it takes
Every painting is made to order: it is painted first and shipped second. Each product page shows an estimated delivery window for that painting. Typical times:
| Painting | At the easel | In transit | Typical total |
|---|---|---|---|
| Watercolor, any size | 5–7 business days | 5–9 business days | 2–3 weeks |
| Oil, up to 24 × 36 in | 8–10 business days | 5–9 business days | About 3 weeks |
| Oil, 30 × 40 in and larger | 10–14 business days | 6–10 business days | 3–4 weeks |
| Commission | About 15 business days | 5–9 business days | About 4 weeks |
These are estimates, not guarantees. Carrier delays and holidays can add time. If your order will take noticeably longer than shown, we’ll email you.
Photo approval before shipping
When your painting is finished, we email you a photo of it. Reply to approve it and we’ll pack it the same or next business day. If something isn’t quite right, tell us and the painter will adjust it. One round of adjustments is included.
Packing
Stretched oils are wrapped in acid-free glassine, protected with foam corner guards and boxed in double-wall board. Rolled canvases ship in a rigid tube. Watercolors ship flat between rigid boards.
Tracking
You’ll get a tracking link by email as soon as your painting leaves the studio. You can also follow your order’s progress from your account.
Where we ship
For now we ship only to addresses in the United States, and checkout accepts US delivery addresses only. We don’t ship internationally yet. If you’re outside the US, email us and we’ll let you know when we start shipping to your country.
Addresses and gifts
You can ship to any US delivery address you enter at checkout. Gifts ship without prices in the box. Please check your address carefully: if a parcel is returned because the address was wrong or incomplete, we’ll contact you to arrange delivery again.
Damaged in transit
It’s rare, but if your painting arrives damaged, take photos of the box and the painting within 7 days of delivery and email them to us. We’ll repaint or refund it, at no cost to you.
Lost parcels
If tracking hasn’t updated for 10 business days or your parcel is marked delivered but hasn’t arrived, email us. We’ll open a claim with the carrier and repaint or refund your painting if it can’t be found.
Questions
Email ycpliang@gmail.com.